Fashion Shopping FAQs
General Enquiries
How can I place an order at TheFashionPod?
Visit our “How to Shop” section, conveniently linked at the bottom of every page, for step-by-step guidance on shopping with us.
What are the ways to contact TheFashionPod?
You can reach our customer service team on our ‘contact us’ page. We aim to respond within 1-2 business days.
Why do TheFashionPod emails sometimes end up in my spam folder?
Although we avoid spamming, occasionally our emails may land in your junk folder. Please add our email to your trusted sender list to prevent this.
How do I unsubscribe from TheFashionPod newsletters?
Log into your account on our site and:
- Click “My Account” at the website bottom
- Select “Subscription”
- Uncheck the “Email Subscription” box and save changes
You can resubscribe anytime by rechecking this box.
Payments
Which payment methods do you accept?
We accept Visa and Mastercard credit/debit cards, PayPal, Google pay and Apple Pay.
What should I do if I suspect fraudulent use of my card?
Immediately notify your bank if your card has been misused or fraudulent transactions occur.
What happens if my credit card information is compromised?
We don’t store your card details; payments are processed securely via your bank’s payment gateway. Please report any suspected compromise to your card issuer immediately.
Can I pay in-store for an online purchase?
No, we do not currently offer in-store payment for online orders.
Merchandise
What is the purpose of collecting my personal information?
We collect details when you register or place orders to process purchases, communicate updates, and improve service. You can browse the site anonymously if preferred.
Where can I find size charts?
Size charts for men and women are available on TheFashionPod website under the “Size Chart” section to help you select the correct fit.
Cancellations, Returns & Refunds
What happens if an item is out of stock?
- If out of stock when adding to your bag, you’ll be notified immediately.
- If stock runs out before checkout, you must remove the item to proceed.
- If it goes out of stock after order confirmation, we’ll try to source it; if not possible or delayed beyond 7 days, we’ll cancel the item and refund you.
Is there a limit on order quantity?
No, but large orders may be verified for security purposes.
How can I cancel my order?
Orders can be cancelled fully or partially before shipment. Loyalty points and gift vouchers can’t be cancelled once used. Use the “Track My Order” feature to check shipment status.
What are your returns and exchange policies?
We offer a 14-day refund and exchange window on most products. Some hygiene-sensitive items are excluded. Please see our Returns Policy for details.
Can I exchange a product if I change my mind about size or colour?
Yes, provided the item is unused and eligible under our Returns Policy.
How do I return an item?
Returns can be made via:
- Logging in and requesting a return in “My Orders.”
- Arrange courier pickup or drop off.
Returned items must be in original condition with tags and packaging.
How will I get my refund?
Refunds are issued to your original payment method once the return is processed.
Can I try shoes on at home?
Yes, but all returns must be in original, unworn condition. Shoes with creased uppers or scuffed soles may not qualify for a refund. Trying them on soft, indoor surfaces is recommended.
Shipping & Delivery
Where do you deliver?
We deliver to The United Kingdom and most of the EU.
What is your shipping policy?
Please refer to our Delivery section for complete details.
Can some areas experience shipping delays?
Yes, although in rare cases, deliveries to remote regions may take slightly longer than the standard 1–2 working days.
What if I’m unavailable during delivery?
Our courier will attempt re-delivery. Please ensure someone is present to accept your parcel.
Why have only some items in my order arrived?
Items may ship separately if stock availability differs. Remaining items will arrive within 7 days or will be cancelled and refunded.
What if my parcel arrives damaged?
Refuse delivery if damage is visible. If you notice damage post-delivery, contact us within 14 days.
Can I change my delivery address?
Yes—call Customer Support before the order is dispatched.
Can I delay delivery if I’m away?
Let us know via Customer Support. We’ll try to hold your order for up to 7 days.
How can I track my parcel?
Log into your account and visit the Track My Order section to monitor shipping updates.
Do I pay to return an item?
No. If returned via a courier we arrange, there’s no return shipping fee under our Returns Policy.
What if I receive the wrong item?
This is rare, but should it happen, please contact us within 24 hours for assistance.
Privacy & Security
Do you store my payment details?
No, we don’t retain card data. Payments are securely processed through your bank’s encrypted portal.
Is payment data encrypted?
Yes, we use 128-bit SSL encryption to safeguard your transactions.
Account & Registration
Is it required to register before buying?
No, but registering offers faster checkout and better tracking.
Is my data protected?
Yes, we follow strict privacy standards. See our Privacy Policy for more info.
How do you secure my personal information?
We use secure servers and up-to-date encryption technology.
Is there a fee to register?
No—creating an account is completely free.
Does my registration expire?
Inactive accounts may be suspended but can be reactivated upon request.
What are the benefits of registering?
- Faster checkout
- Order tracking
- Access to exclusive offers
- Saved addresses for future orders
What if I forget my password?
Use the “Forgot Password” link and follow the reset instructions sent to your registered email.
Can I update my profile?
Yes. Go to “My Account” > “Edit Profile” to update your details.
Product-Specific FAQs
What is a shoe last?
A last is a foot-shaped mould used to shape a shoe during manufacturing. It affects the shoe’s fit and style. Browse our best selling options like our tan brogue shoes to see detailed last info on product pages.
How should I look after my shoes?
- Always use a shoehorn when putting them on
- Break them in dry conditions to enhance water resistance
- Let them dry for 24 hours between wears
- Keep them away from direct heat if wet
- Wipe clean before applying polish
- Use quality wax polish to condition the leather
What’s the difference between Oxford and Derby shoes?
Oxfords have a closed lacing system for a sleek, formal look. Derbies use open lacing and are slightly more casual. View our full collection of brogue shoes for men for styles across both types.
Do you sell men’s dress boots and wedding shoes?
Yes, our selection includes sophisticated men’s dress boots and elegant men’s wedding shoes crafted for special occasions.